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Return Policies

Retail Returns & Exchanges

  • Shoes purchased in the store can only be returned or exchanged within 30 days of purchase.
  • You may choose to return your purchase for an exchange or refund at any SARAR ANZ Retail Store (excluding SARAR ANZ Clearance Outlets).
  • Online orders where the payment method is Afterpay must be returned directly to  SARAR ANZ Online Returns, and cannot be returned in store
  • Clothing, ties and cufflinks can only be returned via the online store or at SARAR ANZ Clothing Concept stores. Ensure you provide a copy of the invoice. Not all SARAR ANZ stores carry the same merchandise and may not have the style, size or colour you require in exchange. It is advised you contact the store beforehand. 
  • All returns must be accompanied by your invoice as proof of purchase (you may like to keep a copy for yourself).
  •  SARAR ANZ takes no responsibility for any damaged or lost goods.
  • We will happily refund the cost of the goods if you change your mind, provided the goods are in their original condition.
  • Refunds will only be processed on the credit card used to make the original purchase.
  • In the case of a cash refund, we will reimburse you with a company cheque.

 

Online returns and exchanges

  • For your convenience, SARAR ANZ offers a free 30-day return policy on Australian online orders only.
  • To exchange an item for a different size or colour, or you want a different item, please return your original item to receive a refund. You can place a new order for the new item at any time.
  • Change of mind returns received back after the 30 Day return period will receive a store credit and are not eligible for a refund.
  • To return your product to obtain a refund, please follow the steps at the top of the page or you can return your purchase at one of our retail stores.
  • Check that the goods being returned are in their original condition and in their original packaging. Items from the clothing range must have the tags still attached.
  • SARAR ANZ Online will not accept returns for any products that have been worn or marked. Returned products must be in brand new condition.
  • Pack the goods and the Returns form into a postage bag along with the original invoice.
  • Once we receive your parcel we will process your refund. All justified claims for refunds will be processed within 1 to 5 business days after receiving the goods.
  • You may choose to return your purchase for an exchange, store credit or refund at any SARAR ANZ Retail Store (excluding SARAR ANZ Clearance Outlets). Ensure you provide a copy of the invoice. Not all SARAR ANZ stores carry the same merchandise and may not have the style, size or colour you require in exchange. It is advised you contact the store beforehand.
  • SARAR ANZ Online will not accept returns for any products purchased at any SARAR ANZ Retail Store or SARAR ANZ Clearance Outlet.
  • SARAR ANZ does not accept any liability for goods lost or damaged in transit. It is highly recommended that customers purchase a Registered Post sticker from Australia Post for a small fee for tracking purposes.

 

Customers Outside Australia

  • SARAR ANZ offers a 30-day return policy on International orders.
  • We will happily refund the cost of the goods if you change your mind, provided the goods are in their original condition.
  • To exchange an item for a different size or colour, or you want a different item, please return your original item to receive a refund. You can place a new order for the new item at any time.
  • Any returns for refund within the 30-day return policy period will be at the consumer's expense.
  • All returns must be accompanied with your invoice as proof of purchase (you may like to keep a copy for yourself).
  • SARAR ANZ takes no responsibility for any damaged or lost goods.
  • SARAR ANZ Online will not accept returns for any products that have been worn or marked. Returned products must be in brand new condition.
  • To return your product to obtain a refund, please follow the steps below.
  • Check that the goods being returned are in their original condition and in their original packaging. Items from the clothing range must have the tags still attached.
  • Pack the goods and the Returns Form into a postage bag along with the original invoice.
  • Send the goods back to SARAR ANZ Online at our return address:
  • SARAR ANZ Online (RETURNS) 457 Chapel Street, South Yarra, Victoria, Australia, 3141
  • Once we receive your parcel we will process your return. All justified claims for refunds will be processed within 1 to 5 business days after receiving the goods.
  • Please note that items can take up to 10 days to reach SARAR ANZ.
  • SARAR ANZ does not accept any liability for goods lost or damaged in transit. It is highly recommended that customers purchase postage tracking services from your local postage service for a small fee for tracking purposes.

 

Online Gift Cards

  • Items redeemed with an online gift card on www.SARAR ANZ.com.au can be exchanged in-store for items of equal value only.
  • Refunds for items redeemed with an online gift card can only be processed by SARAR ANZ Online and not in-store. The refunded amount will be credited to the original online gift card account and not refundable for cash. To check your balance at any time, click here.

 

Faulty Products

  • If you believe the item you purchased from SARAR ANZ Online is faulty, you may return the merchandise via the post by following the steps listed above, or to any SARAR ANZ Retail Store.
  • SARAR ANZ Online does not guarantee that your claim for faulty goods will be accepted. We will need to assess the shoes first and if your claim is warranted, your shoes will be repaired, replaced or refunded. If we believe your claim to be false and the shoes have had fair wear and tear, the shoes will be returned at your expense.
  • You must provide proof of purchase for any claim of faulty goods.
  • Information about Free Deliveries can be found here

 

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